Terms of business

Contracting business: LLOYD-ROSE DIGITAL SOLUTIONS LTD trading as Arkwright Builds, registered in England and Wales, company number 17290088. Registered office: 31 Locking Road, Weston-super-Mare, England, BS23 3BZ.

These website terms apply to Arkwright Builds bespoke services and Arkwright Builds Software unless a proposal, order, product schedule or separate written agreement says otherwise. Arkwright Builds services are intended for businesses and organisations acting for business purposes. If we expressly agree to supply an individual acting as a consumer, mandatory consumer rights prevail and any required consumer pre-contract and cancellation information will be provided before the contract is made.

1. Website, briefs and published prices

Website content, demonstrations, starting prices and project or software request forms are invitations to discuss or request a service. Submitting a brief, access request or enquiry does not itself place an order and does not make either party liable to proceed.

Published software and service prices are guide prices unless expressly identified as a binding offer. VAT is charged only where legally applicable and will be shown before acceptance. Bespoke work, migrations, unusual infrastructure, third-party charges and integrations may be priced separately.

2. Forming a contract

A contract is formed only through the acceptance route stated in the applicable proposal, order, subscription or written agreement and after any required payment or deposit condition is satisfied. The document you accept identifies the scope, price or price calculation, payment schedule, delivery assumptions, exclusions and any product-specific conditions. We provide a durable record of the accepted commercial terms through the agreed electronic or written channel.

3. Scope and change control

We provide the work described in the accepted scope. A request that changes functionality, integrations, volume, infrastructure, delivery assumptions or dependencies may require a written change to price, timing or scope. We do not silently treat additional work as included.

4. Client responsibilities

You must provide information, lawful content, decisions, approvals and access reasonably needed for delivery, and must have authority to give us access to systems, data and third-party accounts you ask us to work with. Do not send passwords or secret keys through public project forms. Delays or inaccurate information from the client can affect delivery dates and outcomes.

5. Payment, deposits and subscriptions

Payment terms, deposits, recurring charges and billing intervals are stated before acceptance. Recurring services continue for the period and renewal basis stated in the applicable order or product terms. Overdue sums may lead to proportionate suspension after reasonable notice where the contract allows it. We do not charge optional extras without agreement.

6. Delivery and acceptance

Delivery dates are estimates unless expressly agreed as fixed. Work may depend on third-party providers, approvals, app stores, registries, hosting, payment providers or client-controlled systems. Where acceptance testing or client approval is part of the scope, the applicable proposal or project plan describes the process.

7. Third-party products and services

Third-party software, APIs, hosting, registrars, payment providers, app stores and other external services remain subject to their own availability, pricing and terms. We will identify material third-party dependencies where reasonably practicable. We are not responsible for a third party changing or withdrawing a service outside our reasonable control, although we will take reasonable steps within the agreed scope to manage affected integrations.

8. Intellectual property

Each party keeps ownership of intellectual property it owned before the engagement. Rights in bespoke deliverables, reusable platform components, licensed software, open-source components and client materials are governed by the accepted proposal or product terms. You confirm that you have the necessary rights for content, data and materials you supply.

9. Confidentiality, security and data protection

Each party must take reasonable care of the other party’s confidential information and use it only for the engagement or as lawfully required. Personal data is handled under the Privacy Notice and, where we process personal data on a client’s behalf, under any data-processing terms required for that service.

10. Automation and AI-assisted delivery

We may use deterministic automation, software agents and AI-assisted tools as part of delivery. Material permissions, money movement and high-impact production actions remain subject to the controls stated for the relevant service. You remain responsible for reviewing client-controlled content and decisions where the agreed workflow assigns approval to you.

11. Cancellation, suspension and termination

Business cancellation and termination rights are those stated in the accepted proposal, subscription or written agreement. Charges can remain due for work already performed, committed third-party costs or an agreed minimum term. Either party may retain rights to terminate for serious breach or where continuing performance becomes unlawful. Consumer cancellation rights, if applicable to a specifically agreed consumer contract, are not excluded by these terms.

12. Liability

Nothing in these terms excludes or limits liability where the law does not allow it, including liability for fraud or fraudulent misrepresentation and other non-excludable liability. Any engagement-specific liability limits are stated in the accepted proposal, product terms or written agreement. Neither party should assume unusual, indirect or high-value consequences are covered unless they were disclosed and agreed when the work was scoped.

13. Complaints

Raise a service or billing complaint at arkwright@arkwrightbuilds.com or write to the registered office. Include enough information for us to identify the project, product or invoice. We will acknowledge and investigate the complaint and explain the outcome or next step.

14. Law and jurisdiction

These terms and contracts made under them are governed by the law of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that apply to a consumer or another jurisdiction by law.